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Self Storage: Frequently Asked Questions

Have Questions About Self Storage? Here you can find all the answers to everything you wanted to know about modSTORAGE. We have detailed information on everything from unit sizes and security features to billing and special services! Whether you're new to self-storage, a business owner or a returning customer, our comprehensive FAQ is here to help you navigate your storage experience with ease. Discover quick answers to common questions and learn more about how we can meet your storage needs at modSTORAGE. Still have questions? Don't hesitate to contact us and we'll connect you with a self-storage specialist today!

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HomeSelf Storage: Frequently Asked Questions
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General Information

What sizes of storage units do you offer?

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What are your hours of operation?

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How secure is your facility?

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Do you offer climate-controlled units?

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What is the minimum rental period?

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Are there specialty storage options for items like wine or art?

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What pest control does modSTORAGE perform?

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Does modSTORAGE offer discounts?

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Can businesses use modSTORAGE?

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Where can I read reviews or testimonials from other customers?

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Pricing & Payment

What are your rates?

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Are there any additional fees or deposits required?

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What payment methods do you accept?

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How is billing handled?

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Storage Policies

Can I change my storage unit size after signing the contract?

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What items are prohibited from storage?

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Do you provide locks, packing materials, and moving supplies?

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Is insurance required for stored items?

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What should I do in case of an emergency at the facility?

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What are your policies on late payments?

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What is the process for handling disputes or complaintss?

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Security & Access

Can I access my storage unit outside of regular business hours?

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Is there a way to manage my storage remotely?

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What amenities are available at the facility?

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How do I reset my access code if I forget it?

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Is there technical support available for online account management issues?

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Moving & Transportation

Do you offer truck rental or moving assistance?

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Can I store vehicles in storage?

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Closing & Changes

How do I close my account?

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What happens if I leave belongings in the unit after my lease ends?

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